Patient friendly
approach and policies

Patient Information

Patient and Family Rights

Access to Treatment: Care of Patient

  • AMRI respects and supports the patient's right to impartial access to treatment and services that are offered at the hospital and that are consistent with relevant laws and regulations and medically indicated, regardless of race, creed, sex, nationality, religion, age, disability, diagnosis or source of payment.
  • Patients at higher than normal risk will be identified. These include but are not limited to children under 18 years of age, geriatric patients with mental or physical disability that makes them more vulnerable, mentally unsound patients, comatose patients etc. These patients who are identified as vulnerable patients will be given additional care.
  • Receive life-saving treatment without delay regardless of his/her economic status or source of payment. Should it not be an emergency and the hospital cannot accommodate him/her, he/she has the right of safe transfer to a facility that agrees to receive and treat him/her.
  • Right to choose his/her own consulting physician.
  • Right to receive considerate and respectful care, provided in a safe environment, free from all forms of abuse or harassment
  • Easy access to the in charge doctor/sister and has a right to get detailed explanation about the medical problem, diagnosis and prognosis in the language the patient/relative understands.
  • Receive appropriate assessment and effective management of pain pertinent to his/her medical condition
  • Get timely medication and the consultant/primary physician should visit him regularly as per the scheduled time.
  • AMRI Bhubaneswar will support and encourage the patient and their family to participate and involve them in the development, decision-making and implementation of his/her medical care.
  • Patient has a right to receive adequate information related to their medical treatment, investigations, and procedures to be carried out.

Right to Information

Patients are kept informed about:

  • Medical Counselling by the Consultant about the deceased per se01.
  • The cost of treatment through proper financial counselling. The patient has a right to examine and receive an explanation of his/her interim and final bill regardless of the source of payment.
  • The physician who is treating him/her.
  • Plan of care and diagnosis and disease condition.
  • Medication and safe medication usage.
  • Outcomes of care including unanticipated outcomes of care and complications.
  • The risks of discontinuing treatment when patients decide to discontinue care.
  • Expected date of discharge and discharge instructions.
  • Their rights and responsibilities in the hospital.
  • Right to be informed beforehand about occurrence of any unpredictable life threatening event or untoward situation.
  • Right to know which hospital rules and policies apply to his/her conduct while a patient.

Before giving consent for procedure/anaesthesia, patients are given adequate information related to the procedure; its risks, benefits, alternatives and potential complications.  After adequate information is received, the patient/legal authorized representative gives an informed consent.


  • Personal, visual and auditory privacy will be honored to the extent reasonable. Examination of all female patients by a male doctor or nurse can only be conducted in the presence of another female attendant. This is applicable in any area of the hospital (Diagnostic services area, outpatient consultation, ambulatory, casualty area, operation theatres, intensive care units, inpatient areas). All physical examination will take place with adequate precautions to maintain the dignity and privacy of the patient. All sensitive information is shared with patient and/or family members inside the discussion room, to ensure auditory privacy.


  • Confidentiality will be honoured within the limits of the law. This includes the patient’s location, identity, and medical records and applies to the sharing of information with outside sources.
  • The patient himself has access to information contained in his/her medical files and can ask for copies of the same by applying to the Medical Superintendent.

Safety / Security

  • Be protected from the risks of the hospital environment.
  • Be protected from loss of belongings when the patient is not in a position to protect their possession/and or when any relatives or friends who can handle the personal belongings of the patient do not accompany them. The nurse in charge will take the possessions and keep them in safe custody.

Freedom from Abuse and Physical Assault

  • Be free from mental, physical, sexual, and verbal abuse, neglect, and exploitation from staff, visitors, students, volunteers, other patients or family members.
  • Special measures will be adopted to ensure safety and security of vulnerable patients such as the elderly and young patients.

Freedom of Choice / Self Determination

  • The patient has the right to change his physician or take a second opinion from another physician or change hospitals if he wishes to do so.
  • Leave the hospital even against the advice of his/her physician.
  • Refuse the suggested treatment, care or services according to the laws of the land, after being informed about the consequences of such a decision.
  • To notify the nurse if you would like to limit those persons who visit you and to expect your personal privacy to be respected to the fullest extent

Psychosocial, Cultural and Spiritual Values

  • Express spiritual and cultural beliefs provided they do not interfere with others or hospital operations. These psychological, cultural and spiritual values will be considered in the care of the patient.
  • Our hospital will also provide access and facilitation of services of the religious nature for the patient, should he/she want it.

Ethical Consideration

  • Conflicts of values, principles or interest in the clinical setting will be resolved through the collaboration of the professional staff and the patient, and when appropriate, the patient’s family or other representative in a documented manner of holding patient family communication.

Dying with Dignity

  • The care and dignity of the dying patient will be honoured through effective pain management, consultations with the patient and the patient’s family, and acknowledgment of psychosocial and spiritual concerns of patient and his/her family.